Customer Data
Administration Officer

• Analyze incoming questions on order handling issues and/or change request, following a standard procedure, as well as ask for more information if necessary to ensure a good translation to improvements and/or solutions in the data management systems.
• Provide a dedicated follow-up of order handling issues (system errors, system down situations, slow performance of order entry), within agreed timelines and following standard working methods, in a consistent and timely matter.
• Assure high-quality customer solutions and communication towards and with the order processing platform (GHX) for any order or delivery related activity, in order to avoid extra costs and delayed order handling and delivery. 

Customer Data Management

• Handle all customer (internal & external) requests for customer data changes via e-mail and Salesforce, in an official format and process driven manner, to ensure these data changes are processed in time.
• Act as a professional and reliable first contact at all times to avoid delayed requests, reduce the number of wrong customer data and financial issues.
• Take proactive & reactive qualitative actions to continuously improve Customer data processes.
• Maintain consistent and direct reporting line with Teamleader Customer Care, to ensure status and bottlenecks are reported.
• Comply with B. Braun standards, local & international legislations & regulations.      

Education/Professional experience

• HBO graduated
• Minimum experience in Customer Data management and Order Entry of 4 years
• Experience in optimizing & managing complex processes
• Experience within the medical sector is a major plus

Necessary skills/attitude

• Pro-active, customer oriented and taking up responsibility
• Stress resistant & mature attitude
• Analytical skills
• Organizational and follow-up skills
• Strong oral and written communication skills
• Real team player
• Able to work in a complex and changing environment
• Precise and process driven
• Transparent communicator

Knowledge

• Professional IT literacy (MS Office)
• SAP expertise
• Process Management expertise
• Excellent written and spoken Dutch, English (German is a plus)