Technical Service Engineer Job description

Mission of the job 

Primary responsibility of a service engineer is to maintain continuity on medical devices and software in the office or at the customer for the BeNe organization so that the customer can provide the best possible services to the concerned patients at all times.

Principal responsibilities 

Pre-Sales

• Proactively inform the sales teams on relevant information coming from the customer (e.g. MID, intensive care, dialysis clinics) in order to generate new leads for our products and services
• Delivery, installation, commissioning of medical device at the customer or during a demo process

Technical Services

• (Independent) performance of preventive maintenance on medical devices in the office
• (Independent) performance of corrective maintenance (repairs) on medical devices in the office
• (Independent) performance of preventive and corrective maintenance on medical devices at the customer
• Calibration and registration of measuring tools
• Analyzing repairs

After Sales

• Providing technical training for customers and/or colleagues

Quality & Compliance Management

• Performing technical tasks according company procedures
• Correct processing of administration

Required profile

Professional Experience 

• MBO/HBO graduated (NL)
• Degree of secondary school/Bachelor (BE)
• B. Braun specific technical and product training

Necessary Skills & Knowledge

• Good knowledge of MS Office, specifically Word & Excel
• NEN, ISO and personal safety equipment
• IT hardware, networks and operating systems (e.g, Windows)
• Microsoft office, service tools
• Fluent Dutch and English (spoken and written), German or French language if applicable
• Drivers licence

Personality

• Adaptability
  Continuing to act in an efficient way by adapting his or her behavioral style to the desired developments and/or changing circumstances.
• Teamwork
  Under the motto 'Sharing Expertise', we try to achieve internal and external cooperation and team spirit at a multidisciplinary level, in order to create the highest possible level of customer orientation.
• Continuity
  As a family-owned company, we strive to achieve sustainable, reliable and financially sound cooperation which is in the interests of the employees, clients and ultimately the patient, to allow us to keep providing products and services in the decades ahead.
• (Self) Development
  Focused on personal, professional and specialist development. Having insights into his or her own strengths and areas which require further development. On the basis of this information, taking actions aimed at improving his or her own knowledge, skills, competences and performance.
• Reliability
  The ability to rely on each other both implicitly and explicitly. Exercising care when making and keeping promises. Being able to achieve the agreed performance and quality levels.
• Customer Focus
  Act according to social and ethic standards in situations where confidentiality plays a role.
• Quality Minded
  Set high standards for quality of products and services and act upon so that products and services are implemented in optimal way at the customer. Together with colleagues and customer, develop and share knowledge and expertise.
• Problem Analysis
  Analyse and decompose problems, distinguish priorities from side issues. Acknowledge possible causes and create solutions.