Technical Service & Repair Center Manager

• To set-up an efficient & effective TS & RC of the B. Braun TS & RC, overseeing all the B. Braun entities
• To establish, implement and monitor systems and processes ensuring state of the art execution of services, and implement and maintain a measurement and reporting system to track and execute continuous improvement initiatives according to applicable standards
• To ensure the efficient use of TS staff, through proper task allocation and training, capacity calculation, geographical distribution, and targeted management
• End responsibility for financial control of TS resources (personnel, equipment, etc.), in line with agreed targets; reporting of financial performance
• End responsibility for quality control of TS resources (personnel, material, ...) in line with applicable (parent) company standards and guidelines
• To introduce and maintain management control systems according to parent company guidelines ensuring productivity and quality of TS, and enable its continuous improvement
• To ensure a purposeful stock management (control) system, maintained and checked according to standards, aiming at optimal stock management, with fast turnaround times, minimal destruction of materials, minimising duplication of operations
• To work closely together with all internal stakeholders (Sales, Marketing, Care, QA & Business Support) to support the achievement of divisional objectives and act as a fact driven sparring partner to propose/evaluate future services
• To guide the team implementing processes & adhering to them, to inspire the team activating the willingness to deliver state of the art services
• To empower team members on their personal development, talents, securing needs & initiatives
• To adhere to all company policies, procedures and business ethical codes and ensure that they are communicated and implemented within the project teams
• To act diligently and according to corporate complaint guidelines through receiving, documenting & prompt forwarding of complaints/ADRs (Adverse Drug Reaction)

Edcuation/Professional experience

• Minimum Bachelor’s degree or equivalent through experience
• VCA-VOL certified (to be obtained within 3 months after start date)
• Experience with applicable ISO nomenclatures and quality procedures
• Proven success in (re)designing operational processes, with the aim of increasing efficiency, saving costs, and optimising the services offered   
• Minimum 5 years of proven experience in service or operations management, preferably in the healthcare sector with medical devices (commercial experience, financial reporting)

Necassery skills/attitude

• Decisive and process driven
• Self-motivated with drive to improve
• Servant & inspiring leadership and people management skills
• Genuine interest in the medical sector
• Excellent communication and presentation skills
• Analytical and precise
  
                         

Knowledge
 

• Professional IT literacy (Excel, MS office, CRM & ERP tooling, …)
• Thorough understanding of current ISO standards & person safety equipment
• Good knowledge of Quality Management Systems such as ISO 13485, VCA**, processes and procedures
• Good knowledge of medical device and its legislation
• Well acquainted with procedures in hospitals and care organizations
• Affinity with Electronics, Mechanical or Control Engineering is a plus
• Excellent written and spoken Dutch & English skills